Privacy Policy

Last updated: 17 October 2026

Welcome to My Health & Wellness (www.myhealthnwellness.com). We take your privacy seriously. This policy explains what personal data we collect, how we use it, and your rights regarding it.

This website is owned and operated by Team Partner #21519663, an Authorised FitLine Independent Distributor of PM-International. We are not a registered business entity and do not sell, ship, or store products. All product sales, fulfilment, and logistics are handled directly by PM-International / FitLine. Some links on this site use the referral code of an Authorised FitLine Independent Distributor, who may receive a commission from PM-International. See our Disclaimer for full detail on that relationship.

1. What Information We Collect

We may collect the following when you use this website:

• Forms, pop-ups and the chat form: Name, email address and country you voluntarily submit, for example in a contact form, the membership pop-up or the chat form. We use these so the right person can contact you.
• AI chat assistant: The messages you type, and any label photo you upload, so that Elaine can reply (see section 3).
• WhatsApp & Email: Information you choose to share when contacting us directly.
• Usage data via Google Analytics 4: Browser type, pages visited, time on page, approximate location (country/city), and device type. This data is anonymised and aggregated — we cannot identify you individually from it.
• Cookies: First-party session cookies for language preference, and Google Analytics cookies for traffic analysis.

We do not collect payment information or ID/passport numbers. We do not ask for health information; please do not enter sensitive personal or health information in the chat or in any form.

2. How We Use Your Information

• To respond to your enquiries via WhatsApp or email.
• To contact you about FitLine membership, using the name, email and country you submit.
• To answer your questions through the AI chat assistant.
• To refer you to FitLine / PM-International via the referral code of an Authorised FitLine Independent Distributor, if you choose to browse products or join.
• To understand how visitors use this site so we can improve it (Google Analytics).
• To remember your language preference during your visit.

We do not sell, rent, or share your personal data with third parties for marketing.

3. AI Chat Assistant

Our chat assistant, Elaine, is an AI. When you use it, the messages you type, and any label photo you upload, are sent to third-party AI service providers so that it can reply. To answer in context, Elaine keeps the recent conversation in your browser only. We do not keep a log of chat conversations on our servers, but our AI providers handle the data under their own terms and may process it outside Singapore. Please do not enter sensitive personal or health information into the chat. If you choose to leave your name, email and country in the chat form, we use them only to contact you about membership.

4. Google Analytics

This site uses Google Analytics 4 (GA4) by Google LLC. GA4 collects anonymised usage data via cookies. Google may transfer this data to servers in the United States and other countries. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

Google Analytics runs on all pages of this site. This site does not currently show a cookie banner. If you prefer not to be measured, use the opt-out add-on above or block analytics cookies in your browser.

5. Cookies

• Functional: Stores your language preference (mhw_lang). Expires when you close your browser.
• Analytics: Google Analytics cookies (_ga, _gid) to measure site traffic. Set by Google and governed by Google's privacy policy.

You can disable cookies in your browser settings, though some site features may be affected.

6. Data Retention

Name, email and country you submit are kept only as long as needed to follow up with you, or until you ask us to delete them. We do not keep a log of chat conversations on our servers. Google Analytics data is retained per Google's default policy (14 months).

7. Your Rights

Depending on your country, you may have the right to access, correct, or delete your personal data, and to withdraw consent at any time. Contact us below to exercise any of these rights.

8. Third-Party Links

This site links to PM-International / FitLine and other external websites. We are not responsible for their privacy practices. Please review their policies before submitting personal information.

9. Children's Privacy

This site is not directed at children under 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with an updated date. Continued use of the site after changes constitutes acceptance of the revised policy.

11. Contact Us