🎁 Join free & get up to 20% off as a member Join Now

Privacy Policy

Last updated: 17 October 2026

Who we are

This section of the site (myhealthnwellness.com/eu/) is operated by Team Partner #21519663, an Authorised FitLine Independent Distributor of PM-International. Some links on this site use the referral code of an Authorised FitLine Independent Distributor, who may receive a commission from PM-International. See our Disclaimer for full detail on that relationship. For any question about this policy or your data, contact us at support@myhealthnwellness.com.

What we collect

We collect personal data only when you choose to give it to us — we don't require an account to browse or read articles on this site. Specifically:

  • Contact form / membership enquiry — name and email address you voluntarily submit.
  • WhatsApp & Email — information you choose to share when contacting us directly.
  • Usage data via Google Analytics 4 — browser type, pages visited, time on page, approximate location (country/city), and device type. This data is anonymised and aggregated — we cannot identify you individually from it.
  • Cookies — see the Cookies section below.

We do not collect payment information, ID/passport numbers, or any other sensitive personal data. Purchases and membership sign-ups are completed directly on PM-International's own platform (fitline.com / registration.pm-international.com), which has its own privacy policy governing that data — we never see or store your payment details.

Why we process it, and our legal basis

  • To respond to your enquiries via WhatsApp or email — legal basis: your consent, given when you submit a form or message us (Art. 6(1)(a) GDPR).
  • To refer you to FitLine/PM-International via the referral code of an Authorised FitLine Independent Distributor, if you choose to browse products or join — legal basis: your consent (Art. 6(1)(a) GDPR).
  • To understand how visitors use this site so we can improve it (Google Analytics), and to remember your language preference — legal basis: our legitimate interest in running and improving the site (Art. 6(1)(f) GDPR), balanced against your rights — you can object at any time (see Your Rights below).

We do not sell, rent, or share your personal data with third parties for marketing.

Who we share it with

We don't sell your personal data. We share it only with service providers who help us run the site, under their own data-processing agreements:

  • Google Analytics 4 — anonymised, aggregated usage data (see above), used to understand site traffic.
  • Hosting provider — Hostinger, who stores the site's files and any form submissions.
  • WhatsApp (Meta) — if you message us via WhatsApp, that conversation is subject to WhatsApp's own privacy policy as well as ours.
  • AI service providers — some site features (such as content localization tooling) use third-party AI services (e.g. Anthropic) to process article content — not visitor personal data. Our AI chat assistant, Elaine, sends the messages you type, and any label photo you upload, to third-party AI service providers so that it can reply. Elaine keeps the recent conversation in your browser only so she can answer in context; we do not keep a log of chat conversations on our servers, but our AI providers handle the data under their own terms. Legal basis: your consent, given when you send a message or upload a photo (Art. 6(1)(a) GDPR). Please do not enter sensitive personal or health information into the chat. If you leave your name, email and country in the chat form, we use them only to contact you.

International transfers

Some of the service providers above (including Google Analytics and our AI service providers) may process data outside the European Economic Area, for example in the United States. Where that happens, we rely on the safeguards those providers offer by default for accounts like ours — typically the European Commission's Standard Contractual Clauses built into their standard terms of service.

How long we keep it

We keep enquiry/contact data until you ask us to delete it. Google Analytics retains event data for 2 months and user-level data for 14 months, per our account's retention settings.

Cookies

This site uses first-party session cookies to remember your language preference — these are strictly necessary for the site to function and are set regardless of your cookie choice below. We also use Google Analytics cookies for traffic analysis; these are not strictly necessary, and are only set if you accept them via the cookie banner shown on your first visit. You can change your choice at any time by clearing your browser's site data for this domain, which will show the banner again on your next visit.

Your rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request erasure of your data ("right to be forgotten")
  • Restrict or object to our processing of your data
  • Receive your data in a portable format
  • Withdraw consent at any time, where processing is based on consent
  • Lodge a complaint with your local data protection supervisory authority

To exercise any of these rights, contact us at support@myhealthnwellness.com. We'll respond within one month, as required by law.

Children

This site is not directed at, and we do not knowingly collect data from, children under 16.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.